15 patient engagement modules · one patient record
Your hospital already earns the first visit. UltimusConnect earns the next four.
Fifteen modules that cover the whole patient relationship — how they find you, how they book, how they decide, what happens after discharge, and every clinical schedule that should bring them back. Each one runs on its own, and all fifteen write to the same record.
- 15
- Modules, switched on in any order
- 1
- Record per patient, and per family
- 6
- Channels: app, WhatsApp, IVR, SMS, web, call desk
- 24×7
- Support and service
Why these fifteen
Hospitals don't lose patients to competitors. They lose them to silence.
Every gap below is a real revenue loss and a specific module. That's the whole design brief for the platform.
A patient rings at 8pm. Nobody picks up. They book somewhere else that night.
Modules 01 · 06 · 08A second dose, a growth scan, a two-year implant review. All due. None reminded.
Modules 02 · 03 · 04900 people screened on Sunday. On Monday the register sits in a folder.
Modules 13 · 12 · 15The patient goes home with a summary sheet, a doubt, and no number they trust.
Modules 05 · 10 · 11A patient who never hears from you again is not a lost patient. They are a patient whose next four visits went to someone with a reminder system.
The 15, in the order a patient meets them
Five stages. Three modules each. Every one opens.
The numbering follows the patient, not the org chart. Select any module for its workflow, its owner, what it replaces today and what it moves.
All 15 in detail
Start with three. Add the rest over two quarters.
No module depends on another to work, but each one gets sharper when its neighbours are on. Every card opens the full specification.
The business case
Put your own numbers in. The model is yours, not ours.
Each lever below names the modules that drive it. The defaults are starting assumptions for a mid-size multi-speciality hospital, not results we're claiming — move the sliders to your volumes and your realisation.
How to read this model
monthly volume × 12 × improvement × value per unit = annual impact
- Volume is your number today. Improvement is what you believe the platform adds — not your current rate. Value per unit is your net realisation.
- Worked example: 150 ANC registrations a month is 1,800 a year. A 3-point conversion gain is 54 extra deliveries. At ₹70,000 contribution each, that row reads ₹37.8 lakh.
- Two rows behave differently. Repeat visits uses a patient headcount, not a monthly flow, so there is no ×12. Front-desk calls is cost avoided, not revenue earned.
- These are gross contribution figures, not profit — they exclude the staff cost of working the queues.
Read these as gross contribution, not net profit: they exclude the cost of the people who work the queues — call desk, counsellors, home care staff. Impact depends on your case mix, payer mix, realisation and how consistently those queues are actually worked. We rebuild this sheet with your finance team during the pilot, on your actuals.
Process streamlining
The same work, minus the register and the reminder-to-remind.
AppointmentsModules 01 · 06 · 08
Front desk on three phone lines, a paper diary per consultant, no record of the calls nobody answered.
One slot pool. Patients book on WhatsApp, app or IVR at any hour; confirmations, reminders and reschedules run themselves.
Clinical follow-upsModules 02 · 03 · 04 · 05
A nurse remembers, or a sticky note does. Recall lists are pulled by hand once a month, if at all.
Vaccine, pregnancy, implant and discharge schedules generate their own due lists daily, with a named owner and an escalation.
Outreach campsModule 13
Paper forms, an Excel sheet a week later, follow-up calls made only if someone has spare time.
Field app captures registrations offline; screened leads enter the counsellor pipeline the same evening with camp-wise P&L.
Referring doctorsModule 12
The relationship lives in one executive's phone. Referral volume is known by feel.
Every referral logged to a named doctor, outcome letters returned automatically, volumes visible by speciality and territory.
Corporate accountsModules 15 · 11
Employee lists over email, eligibility checked at the desk, MIS assembled manually before each review.
Employer portal for eligibility and bookings; utilisation, packages and invoicing generated on a schedule.
Enquiry to admissionModules 07 · 14
A counsellor's notebook, a quote on WhatsApp, and "he said he'll come back next month".
Staged pipeline with quotes, pre-authorisation status, follow-up cadence and a recorded reason for every case lost.
Management reportingModules 09 · 15 · 12 · 13
Numbers reconciled across HIS exports, marketing sheets and call logs. The review starts with a debate about the data.
One source, refreshed nightly. Everyone opens the same figures, and each chart ends in a list of patients to call.
Analytics
Four cockpits, one set of numbers.
Engagement data only matters if someone acts on it. Each dashboard ends in a worklist, not a chart to admire.
Delivery dashboard
The obstetrics funnel, week by week.
- Expected date of delivery board by consultant
- Registration-to-delivery conversion and drop-off reasons
- Mode of delivery and length of stay mix
Corporate dashboard
Every employer account, at contract level.
- Eligibility, bookings and no-shows per company
- Package utilisation against contracted volume
- Invoice status and renewal dates
Referral dashboard
Which doctors send, and what happens next.
- Referrals by doctor, speciality and territory
- Arrival rate and turnaround on outcome letters
- Dormant referrers flagged for a visit
Camp & conversion dashboard
What the outreach budget actually bought.
- Cost per screened lead and per converted patient
- Camp-wise revenue traced to outpatient and inpatient episodes
- Counsellor pipeline, win rate and drop-off reasons
Rollout
All fifteen live in one quarter, in the order that pays first.
Connect
Integrate HIS, EMR, LIS and billing. Map departments, doctors, slots and tariffs. Migrate the patient master.
Foundation for all 15Open the channels
Booking, the WhatsApp bot and the family app go live. Front-desk call volume starts moving to self-service.
Modules 01 · 06 · 08Work the schedules
Vaccination, pregnancy, implant and post-discharge queues switch on with named owners and daily call lists.
Modules 02 · 03 · 04 · 05 · 10Open the channels outside
Camps, referring doctors, corporates, the cart and the counsellor pipeline. Dashboards handed to the management review.
Modules 07 · 09 · 11 · 12 · 13 · 14 · 15Get in touch
Bring one month of your numbers. We'll build the model with you.
A 45-minute walkthrough covers your integration path, the three modules to start with, and a pilot plan with agreed success measures.
